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by Shahzad Saeed on Jul 3, 2018

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Are you not receiving email notifications from your WordPress contact forms? You can fix this issue and start receiving notifications by setting up Simple Mail Transfer Protocol (SMTP) on your site. In this article, we’ll show you how to start receiving email notifications from WordPress contact forms using any email account.

Why You’re Not Receiving Notifications

There can be a lot of reasons behind the lack of email notifications. Here are a couple of the most common:

  • Your WordPress hosting server is not configured to use the PHP mail function that WordPress uses to send emails that are generated by a contact form plugin like WPForms.
  • To reduce spam emails, your email provider often checks whether your email is originating from the location it claims to be originating from. For example, if your email server is yahoo.com, chances are your form notification won’t even make into the spam folder since they are sent out from a completely different server.

This is why we recommend using SMTP to send emails from WordPress instead of using the default PHP mail function. SMTP (Simple Mail Transfer Protocol) is an industry standard way to send emails that use proper authentication method to ensure email deliverability.

In this post, we’ll be using the free WP Mail SMTP plugin to send form notifications using a simple setup with any email account.

Note: This tutorial’s method is less secure because it stores your email login and password in your WordPress dashboard. Other WordPress administrators have access to this. For a more secure option, we recommend using one of WP Mail SMTP’s more secure options.

Step 1: Install the WP Mail SMTP Plugin

The first thing you need to do is to install and activate the WP Mail SMTP plugin. You can see this guide on how to install a WordPress plugin for step-by-step instructions.

Step 2: Configure Mail Options

After installing and activating this plugin, you need to visit Settings » WP Mail SMTP to configure settings.

Here, you’ll first be asked to enter your From Email. This is the email address that your form’s email notification should be sent from.

Note: Make sure to enter the same email address you will be using to send SMTP emails (your Yahoo, Gmail, or Live email address).

Additionally, in WPForms the same email must be used in the From Email setting for your Women's Work Titan Black Timberland Pro Fzq1cw5W.

We recommend that you also check the box labeled Force From Email. Since the From Emails from anything on your site that sends email must match this email address in order for SMTP to work, this will save you the trouble of editing the email settings throughout your site (in all form emails, etc).

Next, you can choose a From Name. By default, this will be set to the site name. If you set a different From Name in your form’s notification settings, however, that will be used instead.

You can also choose to Force From Name to apply this setting to emails site-wide.

Next, in the Mailer field you’ll need to select the Other SMTP option.

We also recommend checking the optional Return Path checkbox to Set the return-path to match the From Email. With this enabled, you’ll be emailed if any messages bounce as a result of issues with the recipient’s email.

Step 3: Enter SMTP Details

After selecting Other SMTP as your mailer, a new Other SMTP section will appear. Here, you’ll need to enter additional details to connect your site to your email provider.

Each email provider requires slightly different SMTP configurations. If you’re not sure what settings to use, we’ve compiled a list of SMTP configurations for popular email providers. In this tutorial, we’ll take a look at how to configure options for Gmail, Yahoo, and Live/Hotmail.

When entering your username and password for any email option, please note that this information is stored in plain text. For a more secure approach, check below the Password field for instructions on adding the password to your site’s wp-config.php file instead.

Please check out WPBeginner’s tutorial for details on how to edit wp-config.

Gmail SMTP Options

If you want to send notifications using your Gmail or G Suite accounts, you can use the below SMTP options.

Then, enter your Gmail username and password and save these settings.

Yahoo SMTP Options

If you want to send notifications using your Yahoo email, you can use the below SMTP options.

  • SMTP Host: smtp.mail.yahoo.com
  • SMTP Port: 465
  • Encryption: Use SSL encryption
  • Authentication: Yes: Use SMTP authentication.

Then, enter your Yahoo username and password and click Save Changes.

Live or Hotmail SMTP Options

If you want to send notifications using your Live or Hotmail email, you can use the below SMTP options.

  • SMTP Host: smtp.live.com
  • SMTP Port: 587
  • Encryption: Use TLS encryption
  • Authentication: Yes: Use SMTP authentication.

Then, enter your Live or Hotmail username and password, and click Save Changes.

Step 4: Enable Less Secure Apps

In order to configure SMTP on your WordPress site, you may need to enable less secure apps on your email account. Let’s take a look at how to enable it on different email providers.

Enable Less Secure Apps in Gmail

To enable less secure apps on Gmail, log in to your Gmail or G Suite account. Then, go to less secure apps by clicking this link. Next to Access for less secure apps select Turn on.

Sometimes for security reasons Gmail may automatically block the sign-in used by SMTP, even with less secure apps enabled. When this happens, your recovery email address will be sent an email with a sign-in attempt warning (see below).

To remove this block, you’ll need to click the Review Your Devices Now button (or visit your account’s Recently Used Devices page) and follow the instructions to let Google know this was a legitimate login attempt.

Enable Less Secure Apps in Yahoo

To enable less secure apps on Yahoo, log in to your Yahoo account. Then, click here to go to account security settings. Now turn on “Allow apps that use less secure sign-in”. After turning it on, the button color will be turned to green.

Enable Less Secure Apps in Live or Hotmail

If you’re using Live or Hotmail email, you actually don’t have to enable less secure apps on your account to configure SMTP on your site.

Once this information is complete, go ahead and save your settings.

5. Send a Test Email

Once your SMTP settings have been added to WP Mail SMTP, it’s important to send a test email to ensure that everything is working properly. To do this, open the Email Test tab.

On this tab, you can enter any email address that you have access to and click the Send Email button.

After sending the email, you should see a success message.

If you check the inbox for that email address, you should receive the email for this test. If you’re using Yahoo email, likely you won’t receive the test emails and form notification emails instantly. It may take about 5 to 10 minutes for them to arrive in your inbox.

Be sure to also test out your form emails by submitting a couple of test submissions after completing this setup. That way, you can check that emails deliver successfully.

And don’t forget to set the From Email in your form’s notification settings to the same email you set up this SMTP with.

That’s it! You’ve successfully configured SMTP on your WordPress site. You’ll now start getting notifications from your WordPress forms.

There are lots of different ways to configure SMTP on your WordPress site to get the form notifications. You can take a look at a few more ways to configure SMTP on your site.

What are you waiting for? Get started with the most powerful WordPress forms plugin today.

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Comments

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  2. I tried to use ‘Other SMTP’ setting but still failed. Could you please help?

    Here is the error message.
    There was a problem while sending a test email. Related debugging output is shown below:
    Versions:
    WordPress: 4.9.1
    WordPress MS: No
    PHP: 7.0.21
    WP Mail SMTP: 1.2.1

    Params:
    Mailer: mail
    Constants: Yes
    ErrorInfo:
    Host: localhost
    Port: 25
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(false)
    SMTP Debug:
    [empty]
    Please copy only the content of the error debug message above, identified with an orange left border, into the support forum topic if you experience any issues.

    1. Hi Bin,

      It looks from that debug output like the SMTP Host and Port may still need to be set. When you get a chance, would you please check that the settings match those shown under Step 3 for Gmail?

      If you give that a try and have any questions, please get in touch

  3. When I use the Jetpack Subscribe to blog I get this email instead of a confirm subscription email.

    This email was sent by Other SMTP mailer, and generated by the WP Mail SMTP WordPress plugin

    Why is this, and where is this coming from and how can I get confirmation emails properly formated to subscribers ?

  4. I went through all steps and tried to send a test email from another browser, got a “Sorry, email message could not be delivered.” message. I think this may be because I was unable to “Enable Less Secure Apps” in Yahoo. When I followed the link above and logged into security settings, there was no field below Two Step Verification for Enable Less Secure Apps for me to toggle the setting as suggested.

    Also, on my plugin settings page, there was no specific field for “Authentication: Yes: Use SMTP authentication”, only a simple on/off toggle for authentication. I left it in the on position

    Can you help?

    Thanks!

    Chris

  5. I followed the instructions per this walkthrough, but am just getting time-outs when I try to send a test email. I’m using the “Other SMTP”. Ideas?

    1. Hi Jake,

      Sorry to hear you’re running into issues with this! It’s possible there’s a conflict with another plugin, or potentially a setting on the site’s server, that’s causing this to happen. When you get a chance, would you please contact our support team? From there, we’ll be able to help investigate further.

      Thanks!

  6. I changed the settings as above and enabled less secure apps in gmail, but I am still getting the following message when I try to send a test. Any help would be amazing, thanks!

    There was a problem while sending a test email. Related debugging output is shown below:

    Versions:
    WordPress: 4.9.1
    WordPress MS: No
    PHP: 5.6.32
    WP Mail SMTP: 1.2.2

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.gmail.com
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-01-08 10:44:06 Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array (
    )
    2018-01-08 10:44:08 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to ssl://smtp.gmail.com:465 (Network is unreachable)
    2018-01-08 10:44:08 SMTP ERROR: Failed to connect to server: Network is unreachable (101)
    2018-01-08 10:44:08 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Jo,

      When we see this error, it generally means that your hosting provider is blocking the SMTP from working properly (some hosts will by default block certain ports, and this sometimes includes the ports needed for SMTP).

      There are two ways you can usually resolve this: 1) Contact your site’s hosting provider to ask them to open up that port, or 2) Use the Google API SMTP method instead (as an added advantage, this other approach is also more secure).

      I hope that helps! If you give either of these a try and have any questions, please get in touch. Thanks!

      1. Hi Jess, that has worked a treat, thank you so very very much! Thanks also for responding so promptly. Have a great day.

      2. So glad that worked well for you, Jo! And thanks for taking the time to let me know

        Hope you have a great day, too!

  7. There was a problem while sending a test email. Related debugging output is shown below:

    Versions:
    WordPress: 4.9.1
    WordPress MS: No
    PHP: 7.0.8
    WP Mail SMTP: 1.2.2

    Params:
    Mailer: gmail
    Constants: No
    Client ID/Secret: Yes
    Auth Code: No
    Access Token: No

    Server:
    OpenSSL: Yes
    PHP.allow_url_fopen: Yes
    PHP.stream_socket_client(): Yes
    PHP.fsockopen(): Yes
    PHP.curl_version(): Yes
    Apache.mod_security: No

    Debug:
    Error while sending via Gmail mailer: {
    “error”: {
    “errors”: [
    {
    “domain”: “global”,
    “reason”: “required”,
    “message”: “Login Required”,
    “locationType”: “header”,
    “location”: “Authorization”
    }
    ],
    “code”: 401,
    “message”: “Login Required”
    }
    }

    1. Hi Iman,

      It looks like you’re using Gmail as your mailer option, so our tutorial specifically on Gmail should hopefully be more helpful to you than the article above.

      When we see this 401 error with the Gmail mailer, there’s generally an issue with the Client Secret or Client ID. Specifically, a common issue is accidentally copying in some whitespace at the end.

      When you get a chance, could you please recopy these values in from your Google account?

      If you give that a try and have any questions, please get in touch

  8. I have setup the WP MAil SMTP module correctly and am able to receive test emails, however, when I use a contact form, I never receive the emails, do I have to setup something else in wordpress in order to receive these emails.

    I am using the Divi 3.

    1. Hi Kerry,

      Generally when we see this issue, it’s because the From Email in the forms doesn’t match the email used to set up the SMTP. To check this, open the form builder and go to Settings > Notifications. Be sure the From Email here matches the SMTP email address in each of your forms.

      I hope that helps!

      1. Hi Jess,

        I am using Divi3 with the WP Mail SMTP and like I said, if I send a test email everything works fine, it simply fails to deliver anything from the Contact Form (which says delivery was OK), it is as if the Contact form is not associating correctly to the WP Mail SMTP component, is this something that can be corrected manually.

        Kind regards
        Kerry

      2. Hi Kerry,

        Once it’s set up, the SMTP will apply itself to all emails sent out from your site. In your forms, you’ll just need to make sure the From Email matches the email you set up the SMTP with. If you don’t see an option for this, or continue to see issues, be sure to reach out to Divi’s support team for assistance.

        As a third-party form option, they’ll be able to better assist.

      3. Hi Jess,

        Everything is setup correctly, for now I have had to use an alternative SMTP component, which works and was setup without touching the contact forms existing settings, we just added and configured the alternative component with the exact same settings that used for your component.

        I really do not have an answer as to why it works and your’s does not, I have sent an email to Divi but have not had a reply as of yet.

        If I get anywhere else with this I will let you know.

        Kind regards
        Kerry

      4. Hi Kerry,

        Thanks for the update, and I’ve asked our WP Mail SMTP development team to take a look, as well. If you do learn anything else, could you please drop us a message here? That way we’d be able to more easily discuss additional details if needed.

        Thanks!

  9. Hi, I followed your instructions for Office 365 and get the following error when sending a test email:

    Versions:
    WordPress: 4.6.1
    WordPress MS: No
    PHP: 5.6.32
    WP Mail SMTP: 1.2.2

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.office365.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-01-15 14:58:25 Connection: opening to smtp.office365.com:587, timeout=300, options=array (
    )
    2018-01-15 14:58:34 SMTP ERROR: Failed to connect to server: Connection refused (111)
    2018-01-15 14:58:34 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    Any ideas?

    Paul

    1. Propet Propet Stability Walker Stability Sport White 1z610qnT

Hi Paul,

When we see this ‘Connection refused’ error, it generally means that something on your site’s server is preventing the SMTP from working (possibly a firewall, blocked port, etc). When you get a chance, would you please reach out to your site’s hosting provider to ask them to check for and remove any potential blocks like this?

I hope this helps! If you give that a try and have any questions, please get in touch. Thanks!

  • Hi,
    I have configured “Other SMTP” with own host name and port (465), SSL and authentication On, and of course SMTP username and pw are there in settings also.

    Now the mail doesn’t work and email test gives this debug info:

    Versions:
    WordPress: 4.9.2
    WordPress MS: No
    PHP: 5.6.33
    WP Mail SMTP: 1.2.2

    Params:
    Mailer: mail
    Constants: No
    ErrorInfo:
    Host: localhost
    Port: 25
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(false)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    [empty]

    It seems as if the settings of other smtp just isn’t considered at all. Any idea what might cause this?
    Thank you!

  • Help! Trying to use a Hotmail acct.

    There was a problem while sending a test email. Related debugging output is shown below:

    Versions:
    WordPress: 4.9.2
    WordPress MS: No
    PHP: 5.6.27
    WP Mail SMTP: 1.2.3

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.live.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-01-23 14:11:51 Connection: opening to smtp.live.com:587, timeout=300, options=array (
    )
    2018-01-23 14:12:01 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to smtp.live.com:587 (Connection refused)
    2018-01-23 14:12:01 SMTP ERROR: Failed to connect to server: Connection refused (111)
    2018-01-23 14:12:01 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Philip,

      When we see this stream_socket_client() error, it usually means that the server is blocking the SMTP (in some cases, for example, hosting providers will block the ports needed for SMTP).

      When you get a chance, would you please reach out to your site’s hosting provider to ask them to check into this? I hope that helps!

  • Question regarding these methods: I have a handful of forms with auto-responder notifications setup. The trick is, while all the sender email addresses share the same domain, they aren’t the same email address.

    For example, form A might send from me@domain.com, and form B might send from you@domain.com.

    Does this complicate the SMTP setup, or am I overthinking it? Any help/insight would be greatly appreciated. Thanks!

    1. Hi Jason,

      Though this might work in some cases (using the Mailgun or Smooth Wolky Women's Sandal Liana Leather Black YgB6w options, which include domain verification), we recommend always setting the From Email to the same email used to set up the SMTP. Even with these options, that’s the best way to ensure reliable delivery.

      As a workaround, many of our users will set the Reply-To email to various other emails. That way, the From Email can stay the same but the email that users contact when they reply to the email can vary (the Reply-To email has no impact on SMTP functionality).

      I hope that helps!

  • Hi.

    I’m using WPForms Lite version 1.4.3 and WP Mail SMTP version 1.2.3.
    I’ve set it up with my clients Mailgun account and the test mail goes through alright. But none of the contact forms created with WPForms Lite sends any notifications. They don’t even appear in the Mailgun logs. Can anyone tell me what might be wrong here? Even better, how to solve the issue.

    Thanks.

    1. Hi Andreas,

      When we see the SMTP test email succeed but form notifications still not delivering, this is usually because the From Email hasn’t been set to match the SMTP email.

      If you open the form builder and go to Settings > Notifications, be sure to check that the From Email field is set to the same email address that you used to set up Mailgun, which should also be the same email in WP Mail SMTP’s settings.

      I hope that helps!

  • Here’s my error:
    Versions:
    WordPress: 4.9.2
    WordPress MS: No
    PHP: 7.0.27
    WP Mail SMTP: 1.2.3

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.mail.yahoo.com
    Port: 454
    SMTPSecure: ssl
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-01-27 00:57:46 Connection: opening to ssl://smtp.mail.yahoo.com:454, timeout=300, options=array (
    )
    2018-01-27 00:57:46 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to ssl://smtp.mail.yahoo.com:454 (Connection refused)
    2018-01-27 00:57:46 SMTP ERROR: Failed to connect to server: Connection refused (111)
    2018-01-27 00:57:46 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Danielle,

      For this error, the best first thing to check is that you’ve enabled less secure apps within your Yahoo account (Step 4), and to double-check that your credentials are correct.

      If all that is good to go, the next step is to contact your site’s hosting provider. Some hosts, like GoDaddy, tend to block ports needed for SMTP to work. Luckily, though, you can usually get this fixed by letting them know.

      I hope that helps!

  • Versions:
    WordPress: 4.9.2
    WordPress MS: No
    PHP: 5.6.33
    WP Mail SMTP: 1.2.4

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: info@ayshaarcade.com
    Port: 587
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-02-05 11:23:28 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Cecile,

      The best next step is to go back through the tutorial and check for any details that may have been missed. If you still see an error after that, your site’s hosting provider may be blocking SMTP in some way — so you’ll need to reach out to them to ask if they could check for anything that may be blocking SMTP on the server.

      I hope this helps you sort out the issue! If you try each of these and still have questions, please share any available details in the WP Mail SMTP forum.

      Thanks!

  • I keep getting the following error with gmail (also tried Outlook and am getting same error). I have enable less secure apps for gmail.

    Versions:
    WordPress: 4.9.3
    WordPress MS: No
    PHP: 5.6.33
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.gmail.com
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    Rain Boot Solid Women's Chooka Mid Matte Top Black
    2018-02-07 22:51:51 Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array (
    )
    2018-02-07 22:51:53 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to ssl://smtp.gmail.com:465 (Network is unreachable)
    2018-02-07 22:51:53 SMTP ERROR: Failed to connect to server: Network is unreachable (101)
    2018-02-07 22:51:53 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Marilyn,

      When we see this error, it generally means that the site’s server is preventing the SMTP from working properly (most likely blocking the port you need). So the best next step is to get in touch with your site’s hosting provider and ask them to look into this further for you.

      I hope this helps! If you have any other questions about SMTP, please share those in the WP Mail SMTP forum. And you can find many helpful threads that have already been answered there, as well

    1. Hi KI,

      If you’ve set up SMTP and are still seeing email delivery issues, it’s likely that something isn’t configured correctly. When you have a chance, could you please 1) Try running back through this tutorial to see if you can catch the issue, and then 2) Post any details about what you found to the WP Mail SMTP support forum.

      Thanks!

  • I took the tutorial to create a basic contact form with WPForms Lite. Needed WP Mail SMTP to send emails. The test mail goes through alright. It supposed to go to another email account instead of the admin account. I double-checked the settings. In additional, the basic contact form created with WPForms Lite does not deliver sends any notifications. ‘From Email’ Settings > Notifications in the forms does match the email used to set up the SMTP. I did receive two messages on the server: 1) lfd on spg.solarputz.com: Suspicious process running under user cosmat; and 2) lfd on spg.solarputz.com: SSH login alert for user lwadmin-RENTUP from 10.10.5.11 (-/-/-). I just cancelled another Form Builder due to the same email issues, but I have a good feeling I am close and will purchase your Pro Package.

    1. Hi Miguel,

      In order for us to better assist, could you please get in touch? Within that, if you could please share screenshots of 1) Your SMTP settings page and 2) Your form notification settings page, that will help us a ton.

      Thanks!

  • Hi there,

    So I did all the steps and the ‘test email’ works. But how can I actually type up an email to send it to my subscribers with gmail? I just couldn’t find that function in wordpress dashboard or in wpforms at all.

    1. Hi Wai,

      To set up notification emails within WPForms, you’ll need to open the form builder and go to Settings > Notifications. From here, you can set emails that will automatically be sent out any time that an email is sent (just be sure to set the From Email to the same email you used to set up SMTP).

      For more details, please see our tutorial on setting up notification emails.

      I hope this helps!

  • Hi,
    I have followed all the steps and received an email test in the inbox but still not receiving notification from my website.

    Any help?

    1. Hi Trudy,

      If the SMTP test email is working but you’re still not receiving emails from your forms, there’s most likely an issue with the form notification settings. To check, open the form builder and go to Settings > Notifications. The most common issue that we see here is the From Email — this must be the same as the email you set up the SMTP with.

      And if you’d like to check on any other settings, you can follow our notification setup guide here.

      I hope this helps!

  • i got this error in mail configure please solve asap..

    There was a problem while sending a test email. Related debugging output is shown below:

    Versions:
    WordPress: 4.9.4
    WordPress MS: No
    PHP: 5.5.38
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: Yes
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.uniquepgs.com
    Port: 465
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-02-19 09:47:17 Connection: opening to smtp.uniquepgs.com:465, timeout=300, options=array (
    )
    2018-02-19 09:47:17 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known
    2018-02-19 09:47:17 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to smtp.uniquepgs.com:465 (php_network_getaddresses: getaddrinfo failed: Name or service not known)
    2018-02-19 09:47:17 SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)
    2018-02-19 09:47:17 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi vikas,

      Based on this error message (“Name or service not known “), it looks like this SMTP Host (smtp.uniquepgs.com) isn’t recognized. The best next step is to check with your email provider (whoever hosts the email address you’re using to set up SMTP) and double check the SMTP Host and Port with them.

      If you still see any issues after that, the second step is to contact your site’s hosting provider (or if they host your email, you could do this at the same time. Most SMTP issues that we see are a result of server configuration issues, which your host should be able to help resolve.

      I hope this helps!

  • Hi! here is what i got?!
    There was a problem while sending a test email. Related debugging output is shown below:
    Versions:
    WordPress: 4.9.4
    WordPress MS: Yes
    PHP: 5.4.45
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.gmail.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    Boot Solid Matte Rain Black Women's Chooka Top Mid
    Apache.mod_security: No
    SMTP Debug:
    2018-02-24 05:04:05 Connection: opening to smtp.gmail.com:587, timeout=300, options=array ( ) 2018-02-24 05:04:05 Connection: opened 2018-02-24 05:04:05 SERVER -> CLIENT: 220-cs4.uhcloud.com ESMTP Exim 4.89_1 #1 Sat, 24 Feb 2018 00:04:05 -0500 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 2018-02-24 05:04:05 CLIENT -> SERVER: EHLO europeanceilings-inc.ca 2018-02-24 05:04:05 SERVER -> CLIENT: 250-cs4.uhcloud.com Hello europeanceilings-inc.ca [192.81.170.7] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP 2018-02-24 05:04:05 CLIENT -> SERVER: STARTTLS 2018-02-24 05:04:05 SERVER -> CLIENT: 220 TLS go ahead 2018-02-24 05:04:05 CLIENT -> SERVER: EHLO europeanceilings-inc.ca 2018-02-24 05:04:05 SERVER -> CLIENT: 250-cs4.uhcloud.com Hello europeanceilings-inc.ca [192.81.170.7] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250 HELP 2018-02-24 05:04:05 CLIENT -> SERVER: AUTH LOGIN 2018-02-24 05:04:05 SERVER -> CLIENT: 334 VXNlcm5hbWU6 2018-02-24 05:04:05 CLIENT -> SERVER: ZXVyb2NlaWxpbmdzb2x1dGlvbnNAZ21haWwuY29t 2018-02-24 05:04:05 SERVER -> CLIENT: 334 UGFzc3dvcmQ6 2018-02-24 05:04:05 CLIENT -> SERVER: YXJ0aHVyMjAxNw== 2018-02-24 05:04:07 SERVER -> CLIENT: 535 Incorrect authentication data 2018-02-24 05:04:07 SMTP ERROR: Password command failed: 535 Incorrect authentication data 2018-02-24 05:04:07 SMTP Error: Could not authenticate. 2018-02-24 05:04:07 CLIENT -> SERVER: QUIT 2018-02-24 05:04:07 SERVER -> CLIENT: 221 cs4.uhcloud.com closing connection 2018-02-24 05:04:07 Connection: closed 2018-02-24 05:04:07 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Lana,

      This error (We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail) can have a number of potential causes, but generally means that you’re sending too many emails for Gmail to allow. In this case, an alternative SMTP service like SendGrid or Mailgun will be a better fit.

      As an added plus, either of these options is more secure than the “Other SMTP” mailer option (and are super reliable as well)

      Hope this helps!

  • DEBUG OUTPUT:

    Versions:
    WordPress: 4.9.4
    WordPress MS: No
    PHP: 5.6.33
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: sendgrid
    Constants: Yes
    Api Key: Yes

    Connection refused

    Diagnostic test:

    OS: Linux p23.runhosting.com 4.4.110kvmcap #1 SMP Fri Jan 5 16:09:38 UTC 2018 x86_64
    PHP: Linux 5.6.33 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
    WordPress: 4.9.4 en_US UTF-8
    WordPress Theme: Shop Isle
    WordPress Plugins: AffiliateImporterAI, Contact Form 7, Easy WP SMTP, Jetpack by WordPress.com, Post SMTP, WooCommerce PayPal Express Checkout Gateway, WooCommerce PayPal Powered by Braintree Gateway, WooCommerce Stripe Gateway, WooCommerce Services, WooCommerce, WordPress Database Backup, Wp-Insert, WP Mail SMTP, SEOPress
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, swpsmtp_wp_mail
    WordPress wp_mail_from Filter(s): WPMailSMTP\Processor->filter_mail_from_email
    WordPress wp_mail_from_name Filter(s): WPMailSMTP\Processor->filter_mail_from_name
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, WPMailSMTP\Processor->phpmailer_init, swpsmtp_init_smtp
    Postman: 1.8
    Postman Sender Domain (Envelope|Message): techeshop.dx.am | icloud.com
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: SMTP (smtp:none:login://smtp.sendgrid.net:465)
    Postman Active Transport Status (Ready|Connected): Yes | No
    Postman Deliveries (Success|Fail): 0 | 31

    What Is my mistake ?

    1. Hi Paulius,

      I’m sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc). It would also be worth checking through your active plugins and deactivating any others related to SMTP (they generally conflict with one another).

      If you give that a try and still see any issues, the best next step is to contact your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      And if you currently have/decide to purchase a paid license for WPForms, our support can certainly assist further.

      Thanks!

  • I’ve successfully set this up using the Gmail option, emails deliver fine. I have my email listed as the “From Email” and company name in the “From Name” boxes. All emails are delivering using the email address, instead of the “From Name” setting.

    How can I get the emails to deliver using the “From Name?”

    1. Hi Ryan,

      In order to be sure that the From Name/From Email are set how you’d like, you’ll need to check that these settings are the same in a couple places:

      – WP Mail SMTP settings (Settings > WP Mail SMTP)
      – Any plugin that sends email (for WPForms, you’d need to set the From Name and From Email in the form builder under Settings > Notifications)

      I hope this helps!

  • Hi,
    How do i check the email i had sent from the wp mail smtp?
    because i need to make sure order is made the email has sent to the user.
    Please help

    1. Hi Allen,

      If you’re attempting to send a Test Email from WP Mail SMTP, this should arrive within moments after you’ve clicked that “Send Email” button. Just be sure to use an email address that you have access to.

      Or if the test email did not send successfully, you should see a debug log with additional details about any error that occurred. Here’s our guide that covers next steps for the most common errors.

      I hope this is helpful!

    1. Hi Omotosho,

      The best next thing to check is that the From Email in your forms plugin matches the email that you set up the SMTP with. For example, in WPForms you’ll need to open the form builder and go to Settings > Notifications. The From Email on this page will need to be the same as the From Email under Settings > WP Mail SMTP (which should also be the same as the email that you used for all SMTP settings on this page).

      I hope this helps!

    1. Hi Tejas,

      I’m sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      If you give that a try and still see any issues, the best next step is to contact your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      And if you currently have/decide to purchase a paid license for WPForms, our support can certainly assist further.

      Thanks!

    1. Hi Nail,

      Most often when we see the SMTP Debug (at the bottom of this) empty, this means that there’s another SMTP plugin active on the site. SMTP plugins tend to conflict with one another, so it’s important to only have one active at a time. When you get a chance, could you please check if this is the case?

      If this isn’t the issue, then the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      If you give that a try and still see any issues, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      And if you currently have/decide to purchase a paid license for WPForms, our support can certainly assist further. Thanks!

  • I just had this error message…

    Versions:
    WordPress: 4.9.4
    WordPress MS: No
    PHP: 7.0.28
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.office365.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-03-20 15:05:24 Connection: opening to smtp.office365.com:587, timeout=300, options=array (
    )
    2018-03-20 15:05:24 Connection: opened
    2018-03-20 15:05:24 SERVER -> CLIENT: 220-box5642.bluehost.com ESMTP Exim 4.89_1 #1 Tue, 20 Mar 2018 10:05:24 -0500
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    2018-03-20 15:05:24 CLIENT -> SERVER: EHLO togetherfurther.org
    2018-03-20 15:05:24 SERVER -> CLIENT: 250-box5642.bluehost.com Hello togetherfurther.org [162.241.219.125]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250-STARTTLS
    250 HELP
    2018-03-20 15:05:24 CLIENT -> SERVER: STARTTLS
    2018-03-20 15:05:24 SERVER -> CLIENT: 220 TLS go ahead
    2018-03-20 15:05:24 SMTP Error: Could not connect to SMTP host.
    2018-03-20 15:05:24 CLIENT -> SERVER: QUIT
    2018-03-20 15:05:24 SERVER -> CLIENT: 221 box5642.bluehost.com closing connection
    2018-03-20 15:05:24 Connection: closed
    2018-03-20 15:05:24 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Siobhan,

      From this error message, “We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail”, it looks like your site’s hosting provider is preventing SMTP from working. The best next step is to contact Bluehost and ask them to resolve the issue on their end.

      I hope this helps!

  • Versions:
    WordPress: 4.9.3
    WordPress MS: No
    PHP: 5.4.45
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.live.com
    Port: 587
    Count High Wedding Shoes Pump Party Ladies Heels Loslandifen Orange URqn4wvpw SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-03-23 06:25:01 Connection: opening to smtp.live.com:587, timeout=300, options=array (
    )
    2018-03-23 06:25:03 Connection: opened
    2018-03-23 06:25:03 SERVER -> CLIENT: 220 MWHPR2201CA0070.outlook.office365.com Microsoft ESMTP MAIL Service ready at Fri, 23 Mar 2018 06:25:03 +0000
    2018-03-23 06:25:03 CLIENT -> SERVER: EHLO somaliartandculture.org
    2018-03-23 06:25:03 SERVER -> CLIENT: 250-MWHPR2201CA0070.outlook.office365.com Hello [108.167.189.28]
    250-SIZE 157286400
    250-PIPELINING
    250-DSN
    250-ENHANCEDSTATUSCODES
    250-STARTTLS
    250-8BITMIME
    250-BINARYMIME
    250-CHUNKING
    250 SMTPUTF8
    2018-03-23 06:25:03 CLIENT -> SERVER: STARTTLS
    2018-03-23 06:25:03 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
    2018-03-23 06:25:03 CLIENT -> SERVER: EHLO somaliartandculture.org
    2018-03-23 06:25:04 SERVER -> CLIENT: 250-MWHPR2201CA0070.outlook.office365.com Hello [108.167.189.28]
    250-SIZE 157286400
    250-PIPELINING
    250-DSN
    250-ENHANCEDSTATUSCODES
    250-AUTH LOGIN XOAUTH2
    250-8BITMIME
    250-BINARYMIME
    250-CHUNKING
    250 SMTPUTF8
    2018-03-23 06:25:04 CLIENT -> SERVER: AUTH LOGIN
    2018-03-23 06:25:04 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2018-03-23 06:25:04 CLIENT -> SERVER: YWRtaW4=
    2018-03-23 06:25:04 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2018-03-23 06:25:04 CLIENT -> SERVER: dmlzaW9uMDg=
    2018-03-23 06:25:09 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [MWHPR2201CA0070.namprd22.prod.outlook.com]
    2018-03-23 06:25:09 SMTP ERROR: Password command failed: 535 5.7.3 Authentication unsuccessful [MWHPR2201CA0070.namprd22.prod.outlook.com]
    2018-03-23 06:25:09 SMTP Error: Could not authenticate.
    2018-03-23 06:25:09 CLIENT -> SERVER: QUIT
    2018-03-23 06:25:09 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
    2018-03-23 06:25:09 Connection: closed
    2018-03-23 06:25:09 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Fahid,

      I’m sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      If you give that a try and still see any issues, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      And if you currently have/decide to purchase a paid license for WPForms, our support can certainly assist further.

      Thanks!

  • Versions:
    WordPress: 4.5.13
    WordPress MS: No
    PHP: 5.4.45
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: The following recipients failed: ans.shahzad95@gmail.com: : Sender address rejected: not logged in
    Host: smtp.livemail.co.uk
    Port: 25
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(false)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-03-30 08:45:37 Connection: opening to smtp.livemail.co.uk:25, timeout=300, options=array (
    Matte Black Solid Chooka Boot Mid Top Rain Women's
    )
    2018-03-30 08:45:37 Connection: opened
    2018-03-30 08:45:37 SERVER -> CLIENT: 220 smtp.livemail.co.uk ESMTP Postfix
    2018-03-30 08:45:37 CLIENT -> SERVER: EHLO cykiq.com
    2018-03-30 08:45:37 SERVER -> CLIENT: 250-smtp.livemail.co.uk
    250-PIPELINING
    250-SIZE 51200000
    250-VRFY
    250-ETRN
    250-STARTTLS
    Matte Top Solid Chooka Mid Women's Boot Black Rain
    250-AUTH PLAIN LOGIN
    250-AUTH=PLAIN LOGIN
    250-ENHANCEDSTATUSCODES
    250-8BITMIME
    250 DSN
    2018-03-30 08:45:37 CLIENT -> SERVER: MAIL FROM:
    2018-03-30 08:45:37 SERVER -> CLIENT: 250 2.1.0 Ok
    2018-03-30 08:45:37 CLIENT -> SERVER: RCPT TO:
    2018-03-30 08:45:37 SERVER -> CLIENT: 553 5.7.1 : Sender address rejected: not logged in
    2018-03-30 08:45:37 SMTP ERROR: RCPT TO command failed: 553 5.7.1 : Sender address rejected: not logged in
    2018-03-30 08:45:37 CLIENT -> SERVER: QUIT
    2018-03-30 08:45:37 SERVER -> CLIENT: 421 4.7.0 smtp.livemail.co.uk Error: too many errors
    2018-03-30 08:45:37 SMTP ERROR: QUIT command failed: 421 4.7.0 smtp.livemail.co.uk Error: too many errors
    2018-03-30 08:45:37 Connection: closed
    2018-03-30 08:45:37 SMTP Error: The following recipients failed: ans.shahzad95@gmail.com: : Sender address rejected: not logged in

    1. Hi AnsShahzad,

      I’m sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, check that the host and port are correct for your From Email, etc).

      If you give that a try and still see any issues, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      And if you currently have/decide to purchase a paid license for WPForms, our support can certainly assist further. Thanks!

  • Versions:
    WordPress: 4.9.4
    WordPress MS: No
    PHP: 5.4.45
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.gmail.com
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    2018-03-31 08:20:06 Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array (
    )
    2018-03-31 08:20:06 Connection: opened
    2018-03-31 08:20:06 SERVER -> CLIENT: 220 smtp.gmail.com ESMTP l22-v6sm6390188otb.3 – gsmtp
    2018-03-31 08:20:06 CLIENT -> SERVER: EHLO bestbazar.pk
    2018-03-31 08:20:06 SERVER -> CLIENT: 250-smtp.gmail.com at your service, [209.99.16.94]
    250-SIZE 35882577
    250-8BITMIME
    250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH
    250-ENHANCEDSTATUSCODES
    250-PIPELINING
    250-CHUNKING
    250 SMTPUTF8
    2018-03-31 08:20:06 CLIENT -> SERVER: AUTH LOGIN
    2018-03-31 08:20:06 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2018-03-31 08:20:06 CLIENT -> SERVER: RW5nci4gRGFueWFsIEFobWVk
    2018-03-31 08:20:06 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2018-03-31 08:20:06 CLIENT -> SERVER: ZGFuaUAxMjM=
    2018-03-31 08:20:06 SERVER -> CLIENT: 535-5.7.8 Username and Password not accepted. Learn more at
    535 5.7.8 Renee Black Dress Women's Galenia J Pump vw8UU6 l22-v6sm6390188otb.3 – gsmtp
    2018-03-31 08:20:06 SMTP ERROR: Password command failed: 535-5.7.8 Username and Password not accepted. Learn more at
    535 5.7.8 Renee Black Dress Women's Galenia J Pump vw8UU6 l22-v6sm6390188otb.3 – gsmtp
    2018-03-31 08:20:06 SMTP Error: Could not authenticate.
    2018-03-31 08:20:06 CLIENT -> SERVER: QUIT
    2018-03-31 08:20:06 SERVER -> CLIENT: 221 2.0.0 closing connection l22-v6sm6390188otb.3 – gsmtp
    2018-03-31 08:20:06 Connection: closed
    2018-03-31 08:20:06 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Danyal,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • I want to make sure this plugin will work for me before I upgrade to pro, since I am a noob,lol. I can not seem to get the messages sent to my chosen email. This is the error code i get. TY in advance for you help

    Versions:
    WordPress: 4.9.4
    WordPress MS: No
    PHP: 7.0.28
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp-mail.outlook.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-03-31 23:37:59 Connection: opening to smtp-mail.outlook.com:587, timeout=300, options=array (
    )
    2018-03-31 23:37:59 Connection: opened
    2018-03-31 23:37:59 SERVER -> CLIENT: 220-box5642.bluehost.com ESMTP Exim 4.89_1 #1 Sat, 31 Mar 2018 18:37:59 -0500
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    2018-03-31 23:37:59 CLIENT -> SERVER: EHLO youarerelationships.com
    2018-03-31 23:37:59 SERVER -> CLIENT: 250-box5642.bluehost.com Hello youarerelationships.com [162.241.219.125]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    Black Rain Boot Matte Chooka Solid Women's Top Mid
    250-STARTTLS
    250 HELP
    2018-03-31 23:37:59 CLIENT -> SERVER: STARTTLS
    2018-03-31 23:37:59 SERVER -> CLIENT: 220 TLS go ahead
    2018-03-31 23:37:59 SMTP Error: Could not connect to SMTP host.
    2018-03-31 23:37:59 CLIENT -> SERVER: QUIT
    2018-03-31 23:37:59 SERVER -> CLIENT: 221 box5642.bluehost.com closing connection
    2018-03-31 23:37:59 Connection: closed
    2018-03-31 23:37:59 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Terence,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • There was a problem while sending a test email. Related debugging output is shown below:

    Versions:
    WordPress: 4.9.5
    WordPress MS: No
    PHP: 5.4.16
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: Yes
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.gmail.com
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    2018-04-05 04:40:42 Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array (
    )
    2018-04-05 04:40:42 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): SSL: Connection reset by peer
    2018-04-05 04:40:42 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): Failed to enable crypto
    2018-04-05 04:40:42 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to ssl://smtp.gmail.com:465 (Unknown error)
    2018-04-05 04:40:42 SMTP ERROR: Failed to connect to server: (0)
    2018-04-05 04:40:42 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Tipwanee,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Hello Jess,

    I have been having problems with this mail setting, and my website is not functioning, the forms and all. I would appreciate if you could help.

    Versions:
    WordPress: 4.9.5
    WordPress MS: No
    PHP: 5.5.38
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.gmail.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    2018-04-08 17:53:14 Connection: opening to smtp.gmail.com:587, timeout=300, options=array (
    )
    2018-04-08 17:53:14 Connection: opened
    2018-04-08 17:53:15 SERVER -> CLIENT: 220 smtp.gmail.com ESMTP y15sm27735464pfb.37 – gsmtp
    2018-04-08 17:53:15 CLIENT -> SERVER: EHLO skdiagnostics.org.in
    2018-04-08 17:53:15 SERVER -> CLIENT: 250-smtp.gmail.com at your service, [111.118.215.251]
    250-SIZE 35882577
    250-8BITMIME
    250-STARTTLS
    250-ENHANCEDSTATUSCODES
    250-PIPELINING
    250-CHUNKING
    250 SMTPUTF8
    2018-04-08 17:53:15 CLIENT -> SERVER: STARTTLS
    2018-04-08 17:53:15 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
    2018-04-08 17:53:15 CLIENT -> SERVER: EHLO skdiagnostics.org.in
    2018-04-08 17:53:15 SERVER -> CLIENT: 250-smtp.gmail.com at your service, [111.118.215.251]
    250-SIZE 35882577
    250-8BITMIME
    250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH
    250-ENHANCEDSTATUSCODES
    Rain Boot Chooka Women's Solid Top Black Matte Mid
    250-PIPELINING
    250-CHUNKING
    250 SMTPUTF8
    2018-04-08 17:53:15 CLIENT -> SERVER: AUTH LOGIN
    2018-04-08 17:53:16 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2018-04-08 17:53:16 CLIENT -> SERVER: bXVuYXdhcnJhaG1hbm1kQGdtYWlsLmNvbQ==
    2018-04-08 17:53:16 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2018-04-08 17:53:16 CLIENT -> SERVER: bW9iYXNoaXIwNzI3MDc=
    2018-04-08 17:53:16 SERVER -> CLIENT: 534-5.7.14 Please log in via your web browser and
    534-5.7.14 then try again.
    534-5.7.14 Learn more at
    534 5.7.14 https://support.google.com/mail/answer/78754 y15sm27735464pfb.37 – gsmtp
    2018-04-08 17:53:16 SMTP ERROR: Password command failed: 534-5.7.14 Please log in via your web browser and
    534-5.7.14 then try again.
    534-5.7.14 Learn more at
    534 5.7.14 https://support.google.com/mail/answer/78754 y15sm27735464pfb.37 – gsmtp
    2018-04-08 17:53:16 SMTP Error: Could not authenticate.
    2018-04-08 17:53:16 CLIENT -> SERVER: QUIT
    2018-04-08 17:53:16 SERVER -> CLIENT: 221 2.0.0 closing connection y15sm27735464pfb.37 – gsmtp
    2018-04-08 17:53:16 Connection: closed
    2018-04-08 17:53:16 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Munawar,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc). Since you’re using Gmail, you might also consider using WP Mail SMTP’s Google mailer option instead of traditional SMTP.

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Hi, I was finally able to configure the SMTP to allow notifications to my godaddy email, but the only information that is showing up is the customers name from the contact form.
    The email notification is not including the rest of the fields from the wpform which the customers email information and a text box, both are required fields. How do I get all my contact page form fields to show up in this email?

    What is the point of this notification if it does not provide any info?

  • My mail isn’t sending and sometimes the email test gives 503 Bad Gateway.

    Versions:
    WordPress: 4.9.5
    WordPress MS: No
    PHP: 7.0.29
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.123-reg.co.uk
    Port: 465
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(false)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-04-25 09:31:03 Connection: opening to smtp.123-reg.co.uk:465, timeout=300, options=array (
    )
    2018-04-25 09:31:03 Connection: opened
    2018-04-25 09:32:03 SERVER -> CLIENT:
    2018-04-25 09:32:03 SMTP NOTICE: EOF caught while checking if connected
    2018-04-25 09:32:03 Connection: closed
    2018-04-25 09:32:03 SMTP Error: Could not connect to SMTP host.
    2018-04-25 09:32:03 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    Any ideas?

    Thanks

    Paul

    1. Hi Paul,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • I’ve tried using WP Mail SMTP two different ways. The first was by using the Gmail option and creating the web app and letting my Gmail account “allow access” to my website. However, I received the “Not Acceptable!……Mod_Security” message after clicking “allow” from my Gmail account. So, after contacting my web host (BlueHost) and asking them to disable Mod_Security, I spent an entire day going back and forth with them and they can’t figure it out.

    So today, I’ve tried the “Other SMTP” option and configured it for Gmail as instructed above. Then, when I click to send the Test Email, it takes a very long time and then I get a “405 Not Allowed” message with “nginx/1.12.2” underneath it.

    I would really love for this to work as I have already purchased the premium WP Forms plugin. Can anything be done?

    Thanks in advance.

    1. Hi Rusty,

      I’m sorry to hear you’re having trouble getting this up and running. When you have a chance, could you please get in touch with our support team? Since you have our paid plugin version, you’ll have access to our private email support and we’ll be able to assist further from there (and please feel free to just copy your message above into the contact form if you’d like).

      Thanks!

  • Hi, I installed the WP Mail SMTP plugin in an effort to send emails from my WordPress site via SMTP. In this way, the hope was that I could receive email notifications when someone filled in a contact form on the site. I have been using yahoo smtp to do this. However, when sending out a test email I receive the following error message:

    There was a problem while sending a test email. Related debugging output is shown below:

    Versions:
    WordPress: 4.9.1
    WordPress MS: No
    PHP: 5.6.35
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.mail.yahoo.com
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)
    SMTPOptions: {“ssl”:{“verify_peer”:false,”verify_peer_name”:false,”allow_self_signed”:true}}

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-05-07 09:38:29 Connection: opening to ssl://smtp.mail.yahoo.com:465, timeout=300, options=array (
    ‘ssl’ =>
    array (
    ‘verify_peer’ => false,
    ‘verify_peer_name’ => false,
    ‘allow_self_signed’ => true,
    ),
    )
    2018-05-07 09:38:30 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to ssl://smtp.mail.yahoo.com:465 (Connection refused)
    2018-05-07 09:38:30 SMTP ERROR: Failed to connect to server: Connection refused (111)
    2018-05-07 09:38:30 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    What have I tried so far to fix this:
    – I have enabled on my yahoo account the “allow apps that use less secure sign-in”
    – I have tried multiple other plugins and switched between TLC and SSL encryption

    Researching online and judging by the “connection refused” statement it is possible that a firewall setting on my host is blocking access to the ports required for SMTP email… thus I have also emailed my host as well.

    Looking at the error log, does anyone else have an idea of what could be going wrong? (Note that I have also inspected the PHP mailer troubleshooting guide as well).

    Thanks,
    Matt

    1. Hi Matt,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      It sounds like you’ve already done this, so as you mentioned the issue most likely lies with your site’s server. Most SMTP issues, but especially stream_socket_client errors like you’ve shared here, are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Hi,

    We have a “contact us” form on our website and recently stopped receiving emails from the form, so we have added the SMTP plug in to try to fix this problem. However, I keep on getting this message when sending the test email:

    There was a problem while sending a test email. Related debugging output is shown below:

    Versions:
    WordPress: 4.9.5
    WordPress MS: No
    PHP: 5.6.33
    WP Mail SMTP: 1.2.5

    Params:
    Boot Rain Top Matte Black Women's Chooka Mid Solid
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: mail.amjlaw.ca
    Port: 1025
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-05-07 22:19:49 Connection: opening to mail.amjlaw.ca:1025, timeout=300, options=array (
    )
    2018-05-07 22:19:50 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to mail.amjlaw.ca:1025 (Connection refused)
    2018-05-07 22:19:50 SMTP ERROR: Failed to connect to server: Connection refused (111)
    2018-05-07 22:19:50 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    Any suggestions?

    1. Also, I wanted to add that when we fill out the contact form as a test, we receive the “thank you” email but not the email with the actual contents of the form.

      1. Hi again Emily,

        I apologize, but I’m not sure that I understand what you’re describing. However, it sounds like this is not necessarily related to the SMTP setup (but is related to form email in general). If this is the case, when you get a chance please drop us a line in support so we can assist.

        If you have a WPForms license, you have access to our email support, so please submit a support ticket.

        Otherwise, we provide limited complimentary support in the WPForms Lite WordPress.org support forum.

        Thanks

    2. Hi Emily,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve. For example, in this case your site’s hosting provider may block the port you need by default.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Have followed the tutorial for gmail, but it says that this app isn’t
    verified and to return to safe site ?
    With GDPR I need to understand who has access to the data that my clients
    input onto the form ?

    1. Hi Rose,

      I apologize for any confusion on that, and the warning you are seeing is just a security check by Google. When you see this page, you can click on “Advanced” to proceed. As far as GDPR, this setup will not change anything about how your entries are stored. The only thing you’re changing is the method by which emails are sent through your site.

      Hope this helps!

  • I got this error, please help!!
    Versions:
    WordPress: 4.9.5
    WordPress MS: No
    PHP: 7.0.1
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.gmail.com
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    2018-05-16 19:25:13 Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array (
    )
    2018-05-16 19:25:13 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): php_network_getaddresses: getaddrinfo failed: No such host is known.
    2018-05-16 19:25:13 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to ssl://smtp.gmail.com:465 (php_network_getaddresses: getaddrinfo failed: No such host is known. )
    2018-05-16 19:25:13 SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: No such host is known. (0)
    2018-05-16 19:25:13 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Danger,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc). You could also try using the Google mailer option, which allows you to connect to your Gmail/G Suite account via their API (more secure, and sometimes can avoid issues like this).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Hi, I have that problem:

    Versions:
    WordPress: 4.9.6
    WordPress MS: No
    PHP: 7.0.30
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: gmail
    Constants: No
    Client ID/Secret: Yes
    Auth Code: Yes
    Access Token: Yes

    Server:
    OpenSSL: Yes
    PHP.allow_url_fopen: Yes
    PHP.stream_socket_client(): Yes
    PHP.fsockopen(): Yes
    PHP.curl_version(): Yes
    Apache.mod_security: No

    I don’t know what can I do, please help me.

    1. Hi Malwina,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Versions:
    WordPress: 4.9.6
    WordPress MS: No
    PHP: 5.5.37
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.office365.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-05-22 16:25:03 Connection: opening to smtp.office365.com:587, timeout=300, options=array ( ) 2018-05-22 16:25:03 Connection: opened 2018-05-22 16:25:03 SERVER -> CLIENT: 220-gator4272.hostgator.com ESMTP Exim 4.89_1 #1 Tue, 22 May 2018 11:25:03 -0500 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 2018-05-22 16:25:03 CLIENT -> SERVER: EHLO http://www.auditconsultingeducation.com 2018-05-22 16:25:03 SERVER -> CLIENT: 250-gator4272.hostgator.com Hello http://www.auditconsultingeducation.com [162.241.169.5] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP 2018-05-22 16:25:03 CLIENT -> SERVER: STARTTLS 2018-05-22 16:25:03 SERVER -> CLIENT: 220 TLS go ahead 2018-05-22 16:25:03 CLIENT -> SERVER: EHLO http://www.auditconsultingeducation.com 2018-05-22 16:25:03 SERVER -> CLIENT: 250-gator4272.hostgator.com Hello http://www.auditconsultingeducation.com [162.241.169.5] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250 HELP 2018-05-22 16:25:03 CLIENT -> SERVER: AUTH LOGIN 2018-05-22 16:25:03 SERVER -> CLIENT: 334 VXNlcm5hbWU6 2018-05-22 16:25:03 CLIENT -> SERVER: am9AYXVkaXRjb25zdWx0aW5nZWR1Y2F0aW9uLmNvbQ== 2018-05-22 16:25:03 SERVER -> CLIENT: 334 UGFzc3dvcmQ6 2018-05-22 16:25:03 CLIENT -> SERVER: TmV3Sm8yMDE3JA== 2018-05-22 16:25:05 SERVER -> CLIENT: 535 Incorrect authentication data 2018-05-22 16:25:05 SMTP ERROR: Password command failed: 535 Incorrect authentication data 2018-05-22 16:25:05 SMTP Error: Could not authenticate. 2018-05-22 16:25:05 CLIENT -> SERVER: QUIT 2018-05-22 16:25:05 SERVER -> CLIENT: 221 gator4272.hostgator.com closing connection 2018-05-22 16:25:05 Connection: closed 2018-05-22 16:25:05 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Amanda,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Versions:
    WordPress: 4.9.6
    WordPress MS: No
    PHP: 5.6.36
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo:
    Host: localhost
    Port: 25
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(false)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    [empty]

    1. Hi Joseph,

      Based on this debug output, it looks like you haven’t yet configured your SMTP settings (the host is set to localhost and the post is set to 25, which are the default values). To help you fill these in, we’ve covered the most popular provider settings above (please see the third section) and in this SMTP doc.

      If your email provider isn’t mentioned there, you’ll need to get in touch with the provider to find out what settings to use.

      Hope this helps!

  • Thought I had this working before but its not now
    Versions:
    WordPress: 4.9.6
    WordPress MS: No
    PHP: 5.6.30
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.cox.net
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-06-04 00:08:15 Connection: opening to smtp.cox.net:587, timeout=300, options=array (
    )
    2018-06-04 00:08:16 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to smtp.cox.net:587 (Connection refused)
    2018-06-04 00:08:16 SMTP ERROR: Failed to connect to server: Connection refused (111)
    2018-06-04 00:08:16 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Brad,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Hello, I made the test just a minute ago but got the following error message, could you please help?

    Versions:
    WordPress: 4.9.6
    WordPress MS: No
    Matte Chooka Boot Women's Top Rain Mid Black Solid
    PHP: 5.6.30
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.live.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-06-05 19:20:43 Connection: opening to smtp.live.com:587, timeout=300, options=array (
    )
    2018-06-05 19:20:47 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to smtp.live.com:587 (Connection refused)
    2018-06-05 19:20:47 SMTP ERROR: Failed to connect to server: Connection refused (111)
    2018-06-05 19:20:47 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Nazli,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Hi Jess!
    I’m experiencing that problem of WordPress not sending any email from contact forms, either WP forms or also tried CF7. After reading your post got couple of questions:

    – do you think it would be worth to ask my server provider (who is a small company and quite accessible) to change that PHP configuration on my server, so I don’t have to do all this process?

    …In case it is better to try the plugin option:
    – I’ve heard that it is better to have a sender mail with your domain like “contactblabla@myweb.com” instead of using a gmail account as sender.
    Would this work? If not with this easy option, perhaps with any of what you recommend in here https://wpforms.com/docs/how-to-fix-wordpress-contact-form-not-sending-email-with-smtp/ ??

    Many thanks in advance for your help

    1. Hi Ana,

      Sure, so an SMTP plugin will be the fix you need largely because we have no way of knowing what’s preventing your emails from working (it could be your site’s server configuration, but it could also be filtering in the recipient email provider). Additionally, SMTP is the best way to prevent email delivery issues down the road (sometimes they can begin unexpectedly) — so we recommend a plugin like this even for those who aren’t currently seeing any delivery issues.

      Also, you’re correct — in some cases, setting the From Email to a domain-specific email will help. When an email is sent, the recipient’s email provider will be more likely to flag an email with mismatched domains. For example, let’s say our site is example.com but we’ve set the From Email to test@gmail.com — the recipient’s email provider can see that those domains are different, and may be more likely to flag the email as spam (or block the email altogether). However, if we can set the From Email to test@example.com, now the domains match and the email provider is less likely to flag/block it.

      In some cases, this works — in others, the email delivery issues still persist. This is why we recommend using an SMTP plugin either way. And the tutorial you shared is the best place to start deciding which plugin might be the best fit for your site.

      I hope this helps!

  • I tried to use other SMTP mailer but got this error meaasage after sending email test

    Versions:
    WordPress: 4.9.6
    WordPress MS: No
    PHP: 5.6.36
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: cp-ht-4.webhostbox.net
    Port: 465
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    2018-06-07 22:50:32 Connection: opening to cp-ht-4.webhostbox.net:465, timeout=300, options=array (
    )
    2018-06-07 22:50:32 Connection: opened
    2018-06-07 22:52:32 SERVER -> CLIENT:
    2018-06-07 22:52:32 SMTP NOTICE: EOF caught while checking if connected
    2018-06-07 22:52:32 Connection: closed
    2018-06-07 22:52:32 SMTP Error: Could not connect to SMTP host.
    2018-06-07 22:52:32 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    Can anyone help

    1. Hi Musumbu,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Trying to setup a smtp.office365.com account.

    Versions:
    WordPress: 4.9.6
    WordPress MS: No
    PHP: 7.0.30
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: Yes
    ErrorInfo:
    Host: localhost
    Port: 25
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(false)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    [empty]

    1. Hi Mike,

      Based on this debug log, it looks like you haven’t yet set up the plugin settings (the host and port are set to default values).

      If you follow Steps 3-5 in this tutorial, you should be all set!

  • Hello Jess!

    I’m trying to setup my host smtp to send E-Mails from my form but I get this error in testing the E-Mails:

    The page you are looking for is temporarily unavailable.
    Please try again later.
    37f2bc3a22c1aea83530faf76a1fe16d d901d042d247260b995f252aeede8a98 dc2defc243b34537961886ec9967c00f

    I’ve tried many times with different settings, using SSL and TLS but it won’t work while with my normal mail client it works.

    Thanks for your help!

    1. Hi Mattia,

      The error you’re seeing sound like the result of an issue on the server. To be on the safe side, though, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

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  • Hello,
    Why are you storing plain text username/password credentials of the currently logged in user in the wp-options table? Seems like a major security issue to me…
    Thanks!

    Reply
    1. Hi Larry,

      Great question. What you’re seeing is the username and password used to set up SMTP, not the currently logged in user (which we would absolutely not do). For this “Other SMTP” mailer option, both the username and password used to set up SMTP are stored in plain text. This is why we include a note below the Password field explaining how to place the password in a more secure location.

      Additionally, we recommend that users select a more secure mailer option whenever possible. All of the other mailer options within WP Mail SMTP (Google, SendGrid, and Mailgun) use an API — which makes them more secure (all credentials are stored off-site).

      Hope this helps!

  • Hello, I would like two separate email notifications after a contact form is completed.
    1. One email to go to my admin email notifying me that I have received a contact form email.
    2. A second email going to the person who filled out the contact form as a thank you message auto responder.
    With the notification settings, it seems like I can do one or the other, but not both. Am I missing something? Thank you

    1. Hi Sean,

      Sure, you can definitely set this up within WPForms. If you’d like to send the same email content to both people, you can open the form builder and go to Settings > Notifications — then, just add both email addresses to the Send To Email Address field. Just be sure to put a comma in between each email you enter.

      Or if you’d like to send different email content to each person, you can also set up separate notification emails. Our notification email tutorial shares all the details on how to do this. The only thing to note is that this option is only possible within our paid plugin version (with any paid license).

      I hope this helps!

  • Hello! Thanks for the great plugin! Can I please get some help with this bug:

    Versions:
    WordPress: 4.9.6
    WordPress MS: No
    PHP: 5.6.36-he.0
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: The following recipients failed: info@great2gether.com: relay not permitted
    Host: wp10621116.mailout.server-he.de
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(false)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    2018-06-26 06:35:25 Connection: opening to ssl://wp10621116.mailout.server-he.de:465, timeout=300, options=array (
    )
    2018-06-26 06:35:25 Connection: opened
    2018-06-26 06:35:25 SERVER -> CLIENT: 220 vwp6747.webpack.hosteurope.de ESMTP Host Europe Mail Service Tue, 26 Jun 2018 08:35:25 +0200
    2018-06-26 06:35:25 CLIENT -> SERVER: EHLO nobbi.de
    2018-06-26 06:35:25 SERVER -> CLIENT: 250-vwp6747.webpack.hosteurope.de Hello vwp6747.webpack.hosteurope.de [178.77.82.197]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250 HELP
    2018-06-26 06:35:25 CLIENT -> SERVER: MAIL FROM:
    2018-06-26 06:35:25 SERVER -> CLIENT: 250 OK
    2018-06-26 06:35:25 CLIENT -> SERVER: RCPT TO:
    2018-06-26 06:35:25 SERVER -> CLIENT: 550 relay not permitted
    2018-06-26 06:35:25 SMTP ERROR: RCPT TO command failed: 550 relay not permitted
    2018-06-26 06:35:25 CLIENT -> SERVER: QUIT
    2018-06-26 06:35:25 SERVER -> CLIENT: 221 vwp6747.webpack.hosteurope.de closing connection
    2018-06-26 06:35:25 Connection: closed
    2018-06-26 06:35:25 SMTP Error: The following recipients failed: info@great2gether.com: relay not permitted

    1. Hi Atilla,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • I set up an email form in WPforms, sent a test submission and it worked fine. Then I read further about the plugin and thought best to set this up to ensure I didn’t miss any form submissions. Went through the steps, the plugin’s test email fired off fine, but now when I try and fill in the form myself and submit it, the submission is not being emailed to me! Setting this up seems to have broken WPforms’ functionality. Any help is appreciated

    1. Hi Billy,

      Generally when we see this happen, its because the From Email used in form’s notification emails doesn’t match the email used to set up WP Mail SMTP. The easiest way to avoid this issue is to use the Force From Email option under Settings > WP Mail SMTP (here’s a screenshot of this setting).

      This option is brand new (just went out in our update for WP Mail SMTP yesterday), so if you don’t see it be sure to run the update on your site. It’s easy to forget to change the From Email in all places, so I’d recommend using this option to avoid having to remember to do this on every form.

      If you’d prefer not to use this option, though, you’d just need to open the form builder and go to Settings > Notifications. There, you’d need to make sure the From Email is set to the same email address used to set up WP Mail SMTP.

      Hope this helps!

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  • Dear Jess

    I had the same problem as Bill. And I found a solution or the reason for the mistake.

    When you add e-mail adress to receive the message, you write “separate e-mails with a comma” , but there has to be a space between comma and next e-mail adress for it to work. NOT WORKING: xxx@email.com,yyy@email.com – WORKING xxx@email.com, yyy@email.com

    1. Hi Jan,

      It’s odd that the first format didn’t work for you — either of the formats you shared should work. However, I’m glad you tested this out and found what seems to work best for your site!

  • Is there anyway to setup this plugin to directly authenticate and send email from an exchange 2010 server? Is there a setup guide for configuring the receive connector to be compatible with this plugin?

    1. Hi Ben,

      Sure, so WP Mail SMTP doesn’t have any functionality specific to exchange servers — however, you should be able to set up traditional SMTP (the mailer option described above) just like you would normally. Just be sure to check into the server settings so that you’re able to configure the plugin to match those (SMTP Host/Port and username/password, as well as encryption type).

      I hope this helps!

  • Hi
    I’ve just noticed that I’m not receiving emails from WordPress since July 23rd.
    I’ve changed nothing in my settings so don’t understand what could be causing this issue.
    I did update the plugin on July 22. Has anything change in the update that may cause my issue.

    Thanks for any help you can provide.

    1. Hi Lyse,

      I’m sorry to hear you’re seeing issues, and the first step I’d recommend is to go back through the tutorial for the specific SMTP mailer you’re using. That way, you can be sure that everything there is working correctly.

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Hi, i got this error.

    Versions:
    WordPress: 4.9.8
    WordPress MS: No
    PHP: 7.0.21
    WP Mail SMTP: 1.3.3

    Params:
    Mailer: smtp
    Constants: Yes
    ErrorInfo: SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx
    Host: smtp.gmail.com
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-08-29 16:57:27 Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array (
    )
    2018-08-29 16:57:27 Connection: opened
    2018-08-29 16:57:27 SERVER -> CLIENT: 220 smtp.gmail.com ESMTP s51-v6sm3130218qts.7 – gsmtp
    2018-08-29 16:57:27 CLIENT -> SERVER: EHLO sso.com.br
    2018-08-29 16:57:28 SERVER -> CLIENT: 250-smtp.gmail.com at your service, [186.202.153.12]
    250-SIZE 35882577
    250-8BITMIME
    250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH
    250-ENHANCEDSTATUSCODES
    250-PIPELINING
    250-CHUNKING
    250 SMTPUTF8
    2018-08-29 16:57:28 CLIENT -> SERVER: AUTH LOGIN
    2018-08-29 16:57:28 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2018-08-29 16:57:28 CLIENT -> SERVER: Y29tZXJjaWFsPXNzby5jb20uYnI=
    2018-08-29 16:57:28 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2018-08-29 16:57:28 CLIENT -> SERVER: U0VOSEFQQURSQU8xMDAw
    2018-08-29 16:57:28 SERVER -> CLIENT: 535-5.7.8 Username and Password not accepted. Learn more at
    535 5.7.8 Renee Black Dress Women's Galenia J Pump vw8UU6 s51-v6sm3130218qts.7 – gsmtp
    2018-08-29 16:57:28 SMTP ERROR: Password command failed: 535-5.7.8 Username and Password not accepted. Learn more at
    535 5.7.8 Renee Black Dress Women's Galenia J Pump vw8UU6 s51-v6sm3130218qts.7 – gsmtp
    2018-08-29 16:57:28 SMTP Error: Could not authenticate.
    2018-08-29 16:57:28 CLIENT -> SERVER: QUIT
    2018-08-29 16:57:29 SERVER -> CLIENT: 221 2.0.0 closing connection s51-v6sm3130218qts.7 – gsmtp
    2018-08-29 16:57:29 Connection: closed
    2018-08-29 16:57:29 SMTP connect() failed. Nubuck Ellen ED Womens DeGeneres Honey Traison Leather vn8wfx

    1. Hi Marcio,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • We have the wpforms smtp plugin added. We have tested the forms with notifications going to @gmail, @cox.net and a domain hosted by Google. They work. Where we get stuck is receiving in our office 365 account hosted by Microsoft, not Godaddy. It’s not in spam, there are no filter, it just doesn’t come through. I chose “other SMTP, smtp.office365.com, TLS, 587 and authentication on – his username/password that do work, confirmed that.

    1. Hi Susan,

      We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

      After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

      If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

      Thanks!

  • Hey there.

    I am trying to integrate with office 360, an exchange server.
    I am taking the suggested information for office 360 on your site and I am an 100% confident I use the right username and password.

    Must we allow “less secure apps” on our office 360 account somewhere?
    Because it is not working.

    Thanks a lot in advance.

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  • Hi Ghislain,

    We’re sorry to hear that SMTP isn’t working for you yet. It sounds like you’ve already tried going back through the tutorial, so generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

    You might also consider using a different mailer option within WP Mail SMTP to see if that can get around this issue (here are links to our Smooth Wolky Women's Sandal Liana Leather Black YgB6w and Mailgun mailer tutorials).

    If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

    Thanks!

    Reply
  • Hey there,

    I am currently using Contact form 7 plugin for my educational website, which has a couple of different admission forms. After receiving tons of feedback from students, I am planning to change the plugin and found wpforms useful. The only issue is that I am not a much technical person, so I am looking for a way to migrate my existing forms to wpform. Is it possible to switch the plugin without changing the front end? For reference, I have set up all my forms by following this guide on contact form 7: [url removed]

    1. Hi Baldwin,

      We’re happy to help you make the switch To make this process easier, we’ve created a tool that will help move your forms from CF7 to WPForms (here’s the guide on that).

      Matte Mid Solid Chooka Top Boot Women's Black Rain That tutorial should include everything you’d need to make the switch as easy as possible. But if you have any additional questions, please drop us a line in support so we can assist.

      If you have a WPForms license, you have access to our email support, so please submit a support ticket.

      Otherwise, we provide limited complimentary support in the WPForms Lite WordPress.org support forum.

      Thanks

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